Shipping policy

Welcome to AcneX

Thank you for shopping with AcneX. We are committed to providing a smooth and reliable shipping experience for all our customers.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Free Shipping

We proudly offer FREE Worldwide Shipping on all orders.

Estimated Delivery Time

Once your order has been shipped, delivery typically takes 8–14 business days. Please note that delivery times may vary depending on your location, customs procedures, weather conditions, and carrier-related delays.

Order Tracking

After your order has been shipped, you will receive a confirmation email with tracking information (when available) so you can monitor your shipment.

Shipping Delays

While we strive to deliver orders within the estimated timeframe, unexpected delays may occur due to customs inspections, transportation disruptions, high seasonal demand, or other factors beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. AcneX is not responsible for orders lost or delayed due to incorrect or incomplete addresses.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our support team. We will work with the shipping carrier to help resolve the issue as quickly as possible.

If you have any questions regarding your order or shipping, please contact us:

Email: support@acnex.com

Thank you for choosing AcneX.